KABIR ODUOYE

Mass Communication Professional | Customer Relations & Media Support Specialist

Auchi, NG.

About

Highly motivated Mass Communication graduate with over 8 years of combined experience in customer relations and media production, leveraging strong communication and problem-solving skills to drive organizational growth. Adept at enhancing customer satisfaction and contributing to impactful media content, I am passionate about applying technical and interpersonal expertise in a dynamic, career-oriented environment. Seeking to utilize a proven ability to achieve set goals and deliver high-quality output in roles requiring exceptional efficiency and adaptability.

Work

ACCESS BANK PLC

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Customer Care Rep

Auchi, Edo State, Nigeria

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Summary

Managed diverse customer inquiries and resolved issues efficiently, ensuring high levels of client satisfaction and adherence to service standards.

Highlights

Provided exceptional customer support, resolving an average of 50+ inquiries daily with a focus on first-call resolution and positive client experiences.

Utilized strong communication and active listening skills to accurately identify customer needs and offer effective solutions, improving service delivery.

Maintained detailed records of customer interactions and transactions, contributing to accurate data management and service continuity.

Collaborated effectively with team members to streamline customer service processes and achieve collective performance targets.

Nigerian Television Authority, Port Harcourt Network Centre (National Youth Service Corps)

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Asst Cammeraman, Video Editor

Port Harcourt, Rivers State, Nigeria

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Summary

Contributed to media production through camerawork and video editing, supporting content creation for a national broadcasting network during mandatory service.

Highlights

Operated professional camera equipment for various productions, ensuring high-quality visual capture for broadcast content.

Edited video footage using Adobe Premiere Pro, enhancing visual narratives and meeting broadcast deadlines for diverse programs.

Assisted senior cameramen and editors in studio and on-location shoots, gaining practical experience in media production workflows.

Collaborated with production teams to ensure technical specifications and creative visions were met for broadcast segments.

Jabco &Sons co::

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Customer Service Rep

Nigeria

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Summary

Delivered comprehensive customer service and support, addressing client concerns and facilitating positive interactions over a four-year period.

Highlights

Managed a high volume of customer interactions, effectively resolving complaints and inquiries to maintain positive client relationships.

Applied negotiation and problem-solving skills to de-escalate challenging situations, improving customer retention by an estimated 15%.

Provided clear and concise information about products and services, enhancing customer understanding and satisfaction.

Contributed to a customer-centric environment by consistently demonstrating active listening and strong interpersonal skills.

Davids Motors

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Customer Service Rep

Nigeria

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Summary

Served as a Customer Service Representative, building foundational skills in client interaction and support within the automotive sector.

Highlights

Assisted customers with vehicle inquiries and service scheduling, contributing to efficient dealership operations.

Developed strong communication skills by interacting with diverse clientele, ensuring their needs were addressed promptly.

Supported sales and service teams by accurately relaying customer feedback and contributing to service improvement initiatives.

Maintained a professional and helpful demeanor, fostering positive customer experiences and repeat business.

Kaduna State Media Corporaton

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Cameraman, Video editor (Industrial Attache)

Kaduna State, Nigeria

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Summary

Gained initial practical experience in media production, assisting with camerawork and video editing during an industrial attachment.

Highlights

Supported media production teams by assisting with camera setup and operation for various broadcast segments.

Learned fundamental video editing techniques and software, contributing to post-production tasks under supervision.

Observed and participated in live broadcast operations, gaining insight into professional media workflows.

Demonstrated initiative and strong work ethic in learning new technical skills within a fast-paced media environment.

Volunteer

General Secretary, Oyun Student Union

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Kaduna Polytechnic Chapter

Served as General Secretary for the Oyun Student Union, coordinating student activities and representing student interests.

Highlights

Managed administrative tasks and communications for the student union, ensuring efficient operation and information dissemination.

Organized and facilitated student events and meetings, fostering community engagement and student welfare.

Represented student body concerns and initiatives to faculty and administration, advocating for student needs.

Developed leadership and organizational skills through active participation in student governance.

Coordinator for NYSC Members Serving and Living

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NTA Quarters

Coordinated welfare and activities for NYSC members residing in NTA Quarters, fostering a supportive living environment.

Highlights

Organized social and support activities for NYSC members, enhancing community cohesion and morale.

Facilitated communication and resource sharing among corps members, addressing collective needs and concerns.

Demonstrated strong leadership and interpersonal skills in managing group dynamics and fostering a positive environment.

School Departmental Librarian

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Kaduna Polytechnic

Managed and organized departmental library resources, supporting student and faculty access to academic materials.

Highlights

Organized and maintained departmental library collections, ensuring easy access to academic resources for students and faculty.

Assisted users with locating materials and utilizing library services, enhancing research and study efficiency.

Developed strong organizational and information management skills in a structured academic environment.

Editorial Accountant for a Magazine Production Assignment

Managed financial aspects for a magazine production assignment, ensuring budget adherence and resource allocation.

Highlights

Managed budgetary allocations and expenditures for a magazine production, ensuring financial accountability.

Coordinated with production teams to track expenses and optimize resource utilization for publishing projects.

Applied analytical and conceptual skills to financial planning within a creative project context.

Education

Kaduna Polytechnic Kaduna (KADPOLY)

Kaduna state, Nigeria
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High National Diploma (HND) Mass Communication Grade: Lower Credit

Kaduna Polytechnic Kaduna (KADPOLY)

Kaduna state, Nigeria
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National Diploma (ND) Mass Communication Grade: Lower Credit

ANNY Secondary School Rigasa Kaduna

Rigasa Kaduna, Nigeria
NECO

L.E.A Primary School Kaduna

Kaduna, Nigeria
Primary School

Languages

English

Yoruba

Hausa

Certificates

NYSC Cert.

National Youth Service Corps

Computer Training Cert.

Industrial Attachment Cert.

Skills

Negotiation

Negotiation skills.

Communication

Excellent communication skills, Active listening skills, Human relations.

Analytical Thinking

Analytical and Conceptual Skills, Problem solving skill, Critical thinking.

ICT Proficiency

ICT skill, Microsoft Office Suite.

Time Management

Time management skills.

Video Production

Adobe Premiere Pro, Camerawork, Video editing.

Professionalism

Strong work ethic, Initiative, Resourcefulness.

Creative Thinking

Creative and critical thinking.

Teamwork

Good team player.

Interests

Reading

Reading Books.

Travel

Traveling.

Socializing

Socializing.

Internet Surfing

Surfing the Internet.

Chess

Game of Chess.

Football

Foot Ball.